00:00: This module will guide you through downloading the VOA Support Portal mobile app

00:04: and also logging in.

00:06: Open up the app store on your phone

00:08: Once there, type the word fresh service in the search bar. Once you find the app,

00:12: download it.

00:16: In this example, we can see the Freshservice app. We'll press the download button to

00:21: download it to our phone.

00:30: Once you open the app, click on "Login into account".

00:34: Next, type in the Helpdesk URL, which is: support.voasela.org and then press the Next button. You

00:41: can

00:41: also press Continue button when you are prompted

00:49: In the e-mail field, type in your e-mail address.

00:51: This will be your VOA SELA e-mail.

00:55: In the password field, enter your password. Remember, this password is unique to your

01:00: VOA Support Portal account.

01:02: Once you are done, press the Sign In button. Once signed in, press on the Allow

01:08: button to gain access.

01:10: Press on the Allow button. You'll have to press on Allow one more time to allow

01:13: notifications from the app. You can also press the Check It Out button.

01:17: Once done, you will have successfully logged into the VOA Support Portal app.