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Explore How-To's and learn best practices from our knowledge base.
I.T. Solutions
General
5
How To Login To A Computer
How To Setup VOA E-Mail On Android
How To Login Into Citrix
How To Use Lightshot for Documentation Purposes
How To Change Your SELA Account Password
VPN & MFA
3
How To Enroll In Multi-Factor Authentication
How To Login To VPN
How To Sync Your Password When Working Outside The VOA SELA Network
Go Secure
4
How To Check Emails In Go Secure
How To Register For Go Secure Account
How To Whitelist Or Blacklist An Email In Go Secure
How To View Encrypted Email In GoSecure
E-mail & Outlook 365
7
How To Whitelist An E-mail Address
How To Create An Email Signature In Outlook
How To Make Folders In Outlook
How To Setup Your VOA SELA E-Mail On Your Cellphone
How To Send An Encrypted E-mail Using The Send Secure Button
See all 7 articles
VOA Support Portal
7
How To Setup Your VOA Support Portal Account
How To Submit A Support Ticket Through The VOA Support Portal
How To Submit A Request For Service Using The VOA Support Portal
Using the VOA Support Portal Mobile App
How To Use The Solutions Area In The VOA Support Portal
See all 7 articles
Security Awareness Training
4
How To Setup Your Security Awareness Training Account
How To Use The Phishing Alert Button
How To Use Team Dashboard
How To Download & Use The KnowBe4 Learner App
Ring Central: Basics
8
How To Setup Your Ring Central Phone Account
How To Check Voicemail From Your Phone (Polycomm 331)
How To Manage Your Voicemail Through Ring Central
How To Setup Call Forwarding
How Do I Log Into Ring Central?
See all 8 articles
Ring Central: eFaxing
4
How To Send A Fax Using Ring Central Account?
How To Receive A Fax In Ring Central?
How To Send A Fax As An Email In Ring Central
How To Manage Faxes Through Ring Central Website
Ring Central: Teams
2
How Do I Create A Team?
How To Use The Team Features?
Ring Central: Instant Messaging
6
Creating An Instant Message
Understanding Availability For IMs
Adding A User To My Favorites List
How Do I Edit My Profile?
How To I Share A File In IM?
See all 6 articles
Ring Central: Video Conferencing
10
How To Add Video Conferencing To Your Meetings?
How To Start A Video Conference Meeting?
How To Manage Audio In Video Conferencing?
How To Manage Video, Chat, and Participants Settings?
How To Use Screen Sharing, Recording, Annotating?
See all 10 articles
CareLogic
1
How To Reset Your CareLogic Password
Resource Development
Volunteer Request Form
1
Volunteer Request Agreement
Human Resources
Relias
5
Registering for CPR Blended Learning-Relias
Trouble Shooting Red Cross for CPR Blended Learning
How to Switch Classes in Relias- Supervisor
How to Skills Checklist of Emerging Leader
How to View a Skills Checklist in Relias- Employee View
Netchex
5
Declining Approved Vacation/Sick Request
Employee Updated Timecard Demo
Updated Timesheet- Manager
Netchex- Enrolling in New Hire Benefits
Netchex- Hourly Clock in/Out
HR Policies
7
Identification Badge Policy
Photo Guidelines For ID Badges
Performance Review Policy
CPR Policy
Internal Candidate Transfer Polic
See all 7 articles
Benefits
4
Medical, Dental and Vision 2024 Rate Card
2024 Benefits Guide
Paytient- FAQs
403B Plan
NetEngage
9
Navigating (NetEngage) Clear Company Dashboard
How to Complete an Introductory (6-month) Review in NetEngage/ClearCo.
How the manager completes the review on their employee
How to approve the entire review
How to complete a rejected review
See all 9 articles
